Services

after-sale service

after-sale service

1) Free warranty period: one year;
2) . Lifetime maintenance (refers to the free maintenance period after the warranty period, excluding the parts cost);
3) Spare parts warehouses are set up in major cities in all provinces of the country;
4) Address of Beijing headquarters: 1201-13, Floor 12, Building 9, Yulang Xiyuan, Xicheng District, Beijing
Tel: 010-83545997/83546243/63541291/63580291
5) The warranty period of vulnerable and consumable parts is one year;
6) . Respond within half an hour after receiving the service call from the user, and the service technician will arrive at the site within two hours, and the general fault will be removed within six hours, and the major fault will be removed within 24 hours;
7) The spare parts are available for 24 hours during maintenance (refers to how long the spare parts can be provided during equipment maintenance);
8) Provide training for 1-8 personnel and three days;
9) . 24-hour telephone: 010-63541291/63580291
10) . Guarantee the faithful implementation of the economic contract signed by the Buyer and the Seller, and assume all responsibilities and obligations stipulated in the contract.
11) . Guarantee to provide relevant technical data of the product.
12) Free training for the Buyer's operators and operators.
13) Guarantee the delivery date and project construction period specified in the contract. Ensure that the buyer can use it as scheduled.
14) Ensure the engineering quality of the product and improve the reliability, expansibility and practicability of the product according to the contract technical standards.
15) Provide service information such as maintenance password, manual, software, etc.
16) After the warranty period, the cost of accessories is charged according to the cost price, free of labor costs.
17) After the warranty period, we can negotiate the renewal of the insurance and guarantee the most preferential policies.
24-hour after-sales service hotline: 4000800529