Customer training

Customer training


1、 Overview of training plan
After the goods are delivered and accepted, Tianmahui will provide users with free training of display screen technicians and maintenance personnel for 1-12 person-days in China. The trained personnel can operate the system skillfully and handle some basic faults.
The training is divided into two stages: on-site training and basic training.
1.1 Detailed rules for on-site training
During the installation and commissioning of the system, the system operators participate in the installation and commissioning of the system software and hardware. The training mainly includes:
˜  Software installation of the system
˜  Daily maintenance of display information
˜  Simple software fault handling
˜  Simple hardware fault handling
1.2 Basic Training Rules
˜  Software personnel training rules
We will provide you with free training for technical personnel. The scope of free training is as follows:
Provide each trainee with one copy of Tianma Hui's Software Operation Manual; The training room and the computer used for training shall be provided, and the professional training personnel at the engineer level shall be equipped to explain. The training period is 1-6 days.
With the attitude of being responsible for the user and from the perspective of ensuring the reliability and high quality of the display screen, we will assess your training personnel before the training personnel officially take up their posts. Those who pass the examination can only take up their posts with the training certificate of Tianma Hui. If the person who fails to pass the examination takes up the post without authorization, we will not bear all losses caused by the misoperation of Party A's staff. Those who fail to pass the examination shall extend the training period until they pass the examination and obtain the work license. In order to ensure that you can have trained and qualified software operators to operate on the completion date of the display screen project, you must contact us within three days from the effective date of the contract to arrange the training work.
Training rules for hardware system maintenance personnel: Tianma Hui will provide you with free training for 3 hardware maintenance personnel to use the display screen. The scope of free training is as follows:
Provide each trainee with one copy of "Tianma Hui Hardware Training Manual"; Provide training venues and internship opportunities for trainers, and provide professional and technical personnel to explain and guide them.
The requirements for your trainers are as follows:
˜  Major in electronics or computer;
˜  More than two years of practical experience;
˜  Strong hands-on ability.
The free training period is 1-6 days. The general arrangement is as follows:
Display hardware theoretical knowledge training (can be carried out at the construction site according to the specific situation)
˜  Time: 3 days
˜  Objective: To comprehensively train the theoretical knowledge of display hardware to meet the daily maintenance and repair needs of display system.
˜  Content:
Devices: master the pin arrangement, function diagram, truth table, correspondence, scope of use, and relevant parameters of the common electronic components of the display screen.
Principle: master the driving mode and working mode of the display screen. Understand the composition of the display system, the structure, working principle and function of the drive board communication card, control board, etc., and be familiar with the requirements of the display screen on the power grid, common power supply forms, and the types of switching power supply for the display screen.
Structure configuration and connection: be familiar with the basic components of the display screen, understand the connection mode and precautions between the computer and the control part, the control part and the display screen, and the distribution box and the display screen.
Note: During the training, the training content and requirements of each part will be assessed. The assessment result will be recorded in the training certificate as the individual subject score of this training.
Practice stage
˜  Time: 2 days
˜  Objective: To truly combine theory with practice, so that the trainers have more comprehensive repair and maintenance skills.
˜  Content:
Display screen fault maintenance: use the knowledge learned in the early stage to independently eliminate the common faults of the display screen.
Daily maintenance of display screen: master the daily maintenance of outdoor display screen (such as regularly cleaning the dust on the computer and display screen and daily maintenance of the power distribution part of the display screen, as well as regularly checking the computer for viruses and viruses, sorting out the hard disk, and backing up important data, etc.).
On-site installation: fully grasp the whole process of installation and further understand the structure of the display screen.
In line with the attitude of being responsible for users, from the perspective of ensuring reliable and high-quality work of the display screen. We will grant the training certificate to the qualified personnel according to the assessment results during the training. Only those who have obtained the qualification certificate can be formally employed.
2、 Advanced training in the system
According to the specific situation, both parties shall determine the training object, training course, training time, and location.